This means that online retailers cannot ignore social media as a sales platform. That’s expected to hit $2.9 trillion by 2026. In 2022, sales through social media platforms hit an estimated $992 billion. This, in turn, frees the support team to focus more of their time on the conversations that drive the biggest impact.Īnd when people aren’t stretched thin and can make a demonstrable impact, that’s a key to employee retention. They remove routine queries and requests from the support queue, resulting in lower call or chat volumes. Chatbots can help ease that burden by giving individuals and teams the gift of time. Why? The top reasons for leaving were employee burnout, dissatisfaction with the job, and poor work-life balance.įront-line customer support is a tough gig. Nearly 50% of those same leaders reported increased employee attrition over the past year. And, more importantly, strain on support staff. This is putting strain on contact and help centers. According to McKinsey, 61% of customer care leaders reported a growth in support calls this year. Major Tom uses an FAQ chatbot to start a conversation with the visitor and quickly steers them toward the desired information or next step.Ĭustomer service teams are running on fumes these days. It outsources routine tasks to an affordable robotic sidekick, freeing your team to tackle more personalized conversations. Needless to say, this is a major time saver for retailers. So not only do you provide an upfront answer, you increase the likelihood of a purchase or conversion. They are always available to take those questions (24/7 support, remember), and they never get tired of answering them.Įven better, chatbots can be programmed to answer FAQs and steer visitors toward the next stage in their user journey. The best chatbots can be programmed to answer the most frequently asked questions from your customers using natural and friendly language.
If your hand is up, then you’ll love this second benefit of AI chatbots. Raise your hand if you’re sick of answering the same four questions over and over (and over) again. Oh, and a nearly empty inbox every morning for your support team. What are the benefits of providing customer support 24/7? Increased customer satisfaction, strong brand affinity, and increased lifetime value from your customers. 90% of consumers say the quick resolution of their questions is their most important customer service requirement. And, it gives customers what they want most: speed of service. This lets retailers confidently service customers globally, regardless of their time zone. Answering FAQs, helping with order tracking, product recommendations, and various other types of support are available at all hours. This lets them offer assistance outside of normal business hours. With chatbots, businesses can guarantee that someone is on the other end of a support window at all times. People need to sleep, which is why we’re not great at providing 24/7 customer support. The thing about robots is they don’t need to sleep. This list looks primarily at the benefits of AI chatbots. If you’re looking for an unbeatable sidekick-the Robin to your Batman-then we recommend an AI chatbot like Heyday. Smart chatbots that use artificial intelligence (AI).There are three types of chatbots that you should know: 11 benefits of chatbots for businessesĬhatbot advantages vary depending on the type you use and how you deploy them. Delight your customers and improve conversion rates.
BIG COMPANIES WHO USE CHATBOT MARRKETING HOW TO
Bonus: Learn how to sell more products on social media with our free Social Commerce 101 guide.
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